1. Who this is between
These terms are between GODROPIFY LIMITED, company number 81247524, registered at Room 5042, 5/F, Yau Lee Centre, No.45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong and operating from Shenzhen, China (“we”, “us”), and the business that holds the account (“you”). They apply from the moment we approve your account.
We work with businesses, not consumers. By opening an account you confirm you are acting for a business.
2. What we do
We act as your sourcing and fulfilment agent. We buy products from suppliers on your instruction, inspect them, pack them and ship them to the addresses your orders specify.
We are an agent, not a marketplace and not the manufacturer. We do not own the goods before we buy them for you, we do not hold stock on speculation, and we do not resell to anyone else. Title to the goods passes to you when we buy them.
3. Quotes and prices
- A quote shows product, shipping, our service fee and import duty on separate lines, per unit, delivered.
- A quote is valid for fourteen days. Supplier prices move; after fourteen days we requote.
- If the price we actually pay a supplier has moved materially away from the quote, the order stops and we come back to you. We do not charge you the difference and tell you afterwards.
- Published rates on our website and in the rates screen are indicative until they are on a quote. The quote is the price.
4. Your balance
You fund your account in advance and we spend it on your orders. The full rules are on the balance terms page. In short: it is a prepayment, not a deposit; it is not covered by any deposit guarantee scheme; it is reserved when an order is funded and charged when it ships; and you can ask for the unspent part back at any time.
5. Orders
- An order is only bought once there is enough available balance and every product on it has an accepted, unexpired quote.
- An order that cannot proceed stops and tells you why, in your portal. It does not sit silently.
- You can cancel before we buy. Once we have bought at the supplier, cancellation depends on what the supplier allows, and we will tell you honestly what that is.
- We may refuse an order for a product that is illegal in the origin or destination country, infringes someone’s intellectual property, or that we have flagged after a previous inspection failure.
6. Quality control
Every order is photographed before dispatch. Where units fail, we stop the shipment and ask you what to do. Your three options and the timing are on the shipping and returns page.
Inspection is a visual and functional check against the product you approved. It is not a laboratory test and it is not a certification. If your market requires certification, tell us before you order and we will tell you what we can and cannot arrange.
7. What you are responsible for
- Your product choices. That what you sell may lawfully be sold and imported in the countries you sell to, and that you have the right to use the brands, designs and images involved.
- Your customers. Your own terms, your own returns policy, your own customer service. We are your supplier, not your support desk.
- Accurate data. Delivery addresses, product specifications and any compliance requirement particular to your market.
- Your store connection. Keeping the access token you gave us valid, and revoking it if you stop working with us.
8. Intellectual property and custom packaging
If you ask us to print your logo, your inserts or your branded packaging, you confirm you own or are licensed to use those marks, and you cover us for a claim that you did not. We will refuse work that is plainly a counterfeit of someone else’s brand.
9. Liability
We are liable for what we control: buying the wrong product, failing to inspect, packing badly, shipping to an address we entered wrongly. In those cases we replace the goods or credit your balance for them.
Our total liability for any order is limited to what you paid us for that order. We are not liable for lost profit, lost sales, the cost of your advertising, or the value of a customer relationship. That is not a way to avoid responsibility for our own mistakes; it is the limit that makes an agency of this size possible at these prices, and it is normal across this industry.
Nothing here limits liability for fraud or for anything that cannot be limited by law.
10. Confidentiality
We do not tell other clients what you sell, what you pay, or what your volumes are. We do not use your product research to stock competing clients. Your supplier relationships through us are yours.
11. Ending the relationship
- You can stop at any time. Tell us, and we will finish the orders in progress and return the unspent balance.
- We can stop at any time with thirty days’ notice, and immediately if an account is being used for something illegal or fraudulent.
- Either way, orders already bought are completed and unspent balance is returned.
12. Changes
We will email account holders at least thirty days before a material change to these terms. Continuing to place orders after that date means you accept them.
13. Law and disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region, and the Hong Kong courts have jurisdiction. Before anyone goes near a court, talk to us: in this business almost everything is a misunderstanding about a photograph or a date, and those get fixed in a conversation.