What the balance is
Your balance is a prepayment for goods and services you have not received yet. It is held by GODROPIFY LIMITED and it is spent only on your own orders.
It is not a bank account and it is not a deposit. We are not a bank, we are not a payment institution, and your balance is not covered by any deposit guarantee scheme. It earns no interest.
Practically: money you have with us is money you have with a supplier. Keep no more of it here than the orders you expect to place in the next few weeks.
How money moves
- Topping up. You transfer an amount with your reference on it. A person here checks the account and confirms it. Until someone confirms it, it shows in your portal as awaiting confirmation and you cannot spend it.
- Reserving. When an order is funded, the amount is reserved. It stays yours, but it can no longer be spent on a second order. That is what stops two orders arriving at once from spending the same euro twice.
- Charging. The reservation becomes a real charge when the order ships, not when it is placed.
- Cancelling. If an order is cancelled before dispatch, the reservation is released and the money is spendable again. There is no refund to process because it never left your balance.
Every movement is a line in your wallet history, with a date and a description. The balance is not a number we type in: it is the sum of those lines. We cannot edit a confirmed line, only add a correction, and every correction is visible to you.
Automatic payment (auto-pay)
Orders are paid automatically from your balance. By keeping a balance with us and placing (or connecting a store that places) orders, you authorise GODROPIFY LIMITED to automatically reserve and then charge your balance for those orders and their shipping — without asking you to approve each one separately.
- When an order is ready to buy, the amount is reserved from your balance automatically.
- The reservation becomes a charge automatically when the order ships — never before.
- You are only ever charged for your own orders, at the price shown on the order, and every charge is a visible line in your wallet history.
- If your balance is too low, the order simply waits as unpaid until you add balance — we never put your account into debt or charge a card on file (there is no card on file).
- You can stop auto-pay at any time by asking your account manager to pause ordering, or by requesting your unspent balance back. Auto-pay only ever spends money you have already placed with us.
Confirming a payment
We match payments on the reference shown in your portal, never on the amount alone — two clients transfer the same amount on the same day often enough. A payment without a usable reference takes considerably longer to confirm, and a payment we cannot attribute at all is returned to the sending account.
Larger amounts need two people here to sign off before they are credited. That is a control on us, not on you; it slows a large top-up by hours, not days.
Paying on someone else’s behalf
You may pay for another account — an accountant or a partner doing it for you is normal. The portal flags it, and we verify the sender before crediting it. We do not credit money from a third party to an account that cannot explain the relationship.
Getting your money back
Unspent balance is yours and you can ask for it back at any time. Ask your account manager; we return it to the account it came from, within ten working days, minus any amount still reserved for orders in progress.
- We return it to the originating account, not to a different one. This is a basic anti-money-laundering precaution and it is not negotiable.
- We do not charge a fee to return your own money. Bank charges from intermediary banks on international transfers are outside our control.
- If your balance is in a currency we no longer hold, we convert at the rate on the day and show you the calculation.
Dormant accounts
If an account has no orders and no contact for twelve months, we will email the address on the account and ask what to do with the balance. We do not absorb dormant balances. If we cannot reach you, the money stays yours and stays on the account.
When we hold or refuse money
We may pause an account and hold its balance if we are required to by law, if we have reasonable grounds to suspect fraud or money laundering, or if payments arrive from accounts we cannot attribute. Where we are allowed to tell you, we will tell you why.
Changes to these terms
We will email account holders at least thirty days before any change that affects how your money is held or returned. If you do not agree with a change, ask for your balance back before it takes effect.